Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product I really recommend it is as seen in the picture, I had already bought one now buy 3 for gift and arrived in good condition to Colombia Cerrito Valle, everything works I recommend the store delivery was a little over 30 days.
Received Watch went 15 days, design packing super, no words. When using the Start Stop reset second measure zdokh for the second minute zaraz, remishek cool convenient.
The lead time is 14 days and the watch is packed in a postal package. The watch is packaged in a branded box and comes with a rag. instructions and a one year warranty. The watch is fully covered with a protective film. This model uses a very stylish blue. quartz movement. Water resistant to 3 bar. reinforced hardlex glass. The model and brand are engraved on the back of the case. Stainless steel strap. length can be easily adjusted under any brush. The clasp is tight but reliable. so you don't have to worry about accidentally losing your watch.
Well done Chinese guys. For 1 ? watch with mechanisms as in Casio. Orient for 8 +. It remains to check on the water and how they write in the reviews of the button mutton. In Lipetsk came in 20 days. went from Finland
Excellent the product arrived on time. sooner than expected. very good store communication. the very nice watch is worth it let's go for more!. thanks to the seller for everything
See it as combined. Rewarding.
Hours arrived in the Minsk region for 3 weeks. Everything is safe and sound. Working hours, cute, on the hand sit comfortably. The shipment was tracked and on arrival at the post office there was a text message.
Super i'm very happy
thanks you good watch
The clock is very beautiful. stylish. Came in a box. the strap is closed with a film. The watch was already with a battery. thank you. How exactly they go i do not know yet.?
Very good watch. works super well and seems to be luxury
The clock met my expectations. Everything works. delivery is fast. I am pleased. I recommend the store
The clock is gorgeous! Delivery is fast. Packed in a box. In the presence of instructions. Thank you very much to the store!
Thank you