Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked the kit, especially leggings (pts. Pleasant to the body). Slightly small.
хороший костюм. очень плотно сел на мою Lку. вес 73, рост 178. Прямо тык впритык. хорошо накануне я нормального так сбросила вес. можно сказать маломерит. качество очень хорошее, не воняет, нитки не торчат, ткань плотная. сзади немного просвечивает на попе, видно труселя. но это не критично, можно взять бежевое белье например. доставка очень быстрая за 2 недели
The suit perfectly approached, the fabric is pleasant to the body
Great suit!!! Also a small store put a gift, thank you.
size M is actually European S !!!
Awesome costume... store Super. to Latvia delivery 2 weeks
Thank you, it came quickly) the color is cool, the size L on the OG 96, from 74, about 105 came up perfectly. But unfortunately, I reviewed that the legends are short, I thought the usual length, a little upset, but not scary, we will go to such, sewn well, nothing sticks out out out
The M looks like an S
Costume fire especially for such money! I took S on OB 96, the waist after delivery is big 77. I sat perfectly, a little press, which motivates me to lose even more. It's not critical. Does not shine through!!!!! The elastic band is high, comfortable. Delivered quickly, weeks in 3. I'm very happy!
I asked for an XL because of what I read in the descriptions and size I do well for what I was looking for (in forum I use an M in tights). For people with wide thighs and narrow waist like me. The XL will go a little large waist so if you don't mind having more mesh attached to their legs I could order an L. As for the T-shirt. Being XL, I see it pretty tight.
Small size. Wear more size than it is
Great I feel good in it I will recommend and quickly
костюм удобный. размер, не маломерит. цвет как на фото. пришел быстро. единственный минус.....посылка пришла вскрытой.
On. ob-98 is perfect. thank you!
Perfect, as indicated and fast delivery
Pants size for three smaller T-shirts
Set is ok, but the pants are very VERY tight could barely fit my legs and I'm scared it might rip when used.