Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This little white noise machine is so cute. It not only looks nice but ita super easy to use and it's super practical. My children enjoy the a lullaby sounds best. This white noise machine has become part of our night time routine. I will say the fan sounds are a bit off or maybe it's the bass. Other than that we really love this little sound machine.
My wife has a very hard time falling asleep. She has multiple fans running and she cannot go to sleep without it. I don't like the fans running which makes my respiratory system dry and allergies. This machine does the same noise without the wind and its a Win Win for both. Love that it has so many noise options and a timer. I really recommended for anyone who has issues falling asleep.
I did a lot of research in order to find the best white noise machine for my first purchase, and this was my decision.It got a lot of vibes based on the fan and switching controller which gives the noise a depth. For the light sleepers, It can change to wind sound that fantasticly imitated the natural wild field wind and the night sky. Really gives a home nature environment. Being able to fall into a long night sleep was a god's gift, and thanks to the extraordinary white noise machine I'm once again visiting my lost dreamland.
It's small and it promotes sleep.I used to get up at night and go to the bathroom and not be able to sleep.Since using it, I always sleep at ease, but sometimes my heart is not quiet, want to check the phone, so Now I always listen to it to sleep at ease!If you suffer from insomnia, I recommend it!
This white noise machine has been great!! I’m a very light sleeper and my boyfriend is a very loud individual. This little machine frowns out his banging doors, slamming the microwave shut, the TV, etc. I am actually able to get a good nights rest on the days that I have to work early in the morning.
I have a hard time falling asleep at night. I thought maybe a sound machine would help and I read a ton of reviews. So we got this little machine and it is great. I listen to the ocean waves to go to sleep and i find i am falling asleep much more quickly, so for me this was a great investment. I will take it on trips. it has a cute bag to put it in for travel. happy with purchase. would recommend
I’ve only had this product for a few days. I got it to put in my daughters room hoping to keep her in her room longer at night. It can get loud but the volume is easily adjustable.
I just received the machine today and already love it! There are so many sound options to choose from. There are some unique ones. I wish the nature and lullabies were split up, but it is still a good deal.
This noise machine is amazing I for one am one of the people who sleep with a fan on all the time just for the noise. Also I love the sound of rain it always puts me to sleep as well this machine does it all. I love this machine it works great.
I've had about 4 different models of white noise machines so far. My important things that I look for are how loud it is, that it plays all night, and that there is battery backup (Nothing worse than a power outage and your child wakes up in the middle of the night when the sound goes off). I haven't used this one for very long yet but it does play all night and has battery backup. The sound could definitely be louder but it's okay. I've had such a hard time finding the perfect white noise machine. I wouldn't say this is it, but it'll do for now. I will update this review further if I have any problems as I use white noise all night every night!
We use this daily and nightly.
I love it. It's cute
Very easy to use, worked so well. I purchased a 2nd one.
Got this for my 1 year old son for when we travel. It’s a lifesaver and I’d definitely order again, even given a couple flaws. Cons: volume - I feel like it’s loud. The lowest volume is too low, but going one up seems like a big jump. Doesn’t seem to be too loud for my son though so it works.
I have gone through many different white noise machines and this is by far the BEST!
The sound machine sounds great, and the battery lasts 12 hours if the volume is low and the light isn’t on. I am happy with it at this point.
the white noise setting is a bit high pitched. A deeper/more rumbling brown noise would really be preferable
This is a great little white noise/sound machine for the money.
hard buttons with loud click-needs to be a softer button push
The volume control button is so easy to use and gets quite loud for a tiny speaker box. I was very impressed.
It blocks out my kids stomping down the stairs, my neighbors kicking and snoring, and all other sleep-disturbing noises.
I use this EVERY night!
Well made and cute white noise machine. I got it for my baby and he likes it.
This white noise machine helps to tone down vehicle sounds and give us a more restful sleep.
This is a great, lightweight, surprisingly good-sounding white noise machine.