Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything perfect
Very good product Perfect, came as the description! Only took delivery because of pandemia!
Excellent store, product arrived as the ad. Usual paid taxes and charges sending mails. Will evaluate and test for some time and back to post my impressions and assessment of cell and the watch. The photos were made to register that are true shape wrapped. Highly recommend the store!
Produit conformal, Merci
The order took a month. The charge was 35 percent, up to 15 percent discharged in 4,5 days with full use, without turning off. When synchronizing with the application, the language changed immediately. In the kit there were 2 straps, magnetic and rubber. Charged to 100 in 1.5 hours. Use time 5 days. Goods satisfied
The product arrived well ahead of time. Came in perfect condition. Loved
Very beautiful and practical was sad because it has the blood pressure meter
Beautiful as the ad.
The clock is wonderful. The dial itself is decorated without unnecessary details, the strap on the magnet is very comfortable, holds very well, the watch on the hand does not hang out. By QR in the instructions downloaded the app, connected to the clock and they automatically put the desired language to me. Everything is intuitive and easy. Also, in the app, changed the dial (when you change the dial you need to press the sensor on the watch and hold to go loading). When you raise your hand to see the time-the screen automatically lights up. Steps consider, sleep looks, pulse measure koryavo (but I did not take it for this, so I do not think for a minus). Notifications for the clock come (SMS, social. Network, on the call you can see who is calling, and also there is an opportunity to reset the call from the clock, again pressing the sensor). The store promptly sent the order, so came quickly. Happy as an elephant. I recommend to buy
Watch looks beautiful. The Dafit app works normally with the clock does not lose. The only functions and settings are small. Well, for this price (1600) is normal.
Perfect, also pictured… Super recommend… Arrived very early, are.
top!!
ESE clock is very top
The order reached Rostov on Don for 3 weeks through Finland. I ordered specially to measure the pulse of sausage, my watch function is performed.