Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's just like it's in the picture, voltages are the same and works perfect with my galaxy s10 +.
Good product.
Good product.
Works well
Works well
NICE DONE. Neat Thing
NICE DONE. Neat Thing
Small surface in diameter, but otherwise fine. Received after 28 days, which is just within the predicted time period. I can recommend both product and store!
Small surface in diameter, but otherwise fine. Received after 28 days, which is just within the predicted time period. I can recommend both product and store!
OK !
OK !
The product corresponds to the description
The product corresponds to the description
Does not work with phone case. Otherwise very good
Does not work with phone case. Otherwise very good
Very nice product. Works well, looks great. fairly Fast delivery. Recommended.
Very nice product. Works well, looks great. fairly Fast delivery. Recommended.
I love this little thing, you could easily mistake it for a cup coaster. The charging works as advertised, 5W for Galaxy S6 and 10W for Galaxy S10 and S9+. Definitely worth the money.
I love this little thing, you could easily mistake it for a cup coaster. The charging works as advertised, 5W for Galaxy S6 and 10W for Galaxy S10 and S9+. Definitely worth the money.
Outwardly at all super. Tree. Smells almost like a Juniper stand. Took for Mi Mix 3. charges as native. The size is smaller than the target. Wire included (normal, without symbols. Although the photo of many with a rag braid with the name of the company).
Really wooden case! Very effective structure and color, looks dignified! Included cord type C. body diameter 8,7 cm.
Really wooden case! Very effective structure and color, looks dignified! Included cord type C. body diameter 8,7 cm.
excellent charger. it's really made of wood. charges my p30pro very well. it's ideal for a fancy living room
excellent charger. it's really made of wood. charges my p30pro very well. it's ideal for a fancy living room
Works well on Samsung S10 Smells of varnish) It is not clear whether the tree or not, but at least very similar. Charging speed did not check. TC at hand only the block at 1A. Peter came to the week in 3.