Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My pupper gets his toys all over the apartment, making the whole floor a tripping hazard. The problem is over now! I initially bought this just because it looked cute and it fit into my apartment design and intended to use it for storing magazines as I thought my dog was too messy to use it. But who would’ve though he would not only actually use it, but will learn a command to put the toys back in the basket! The walls are study even if the basket is not too full and the material washes easily in the washing machine, takes a while to dry though. Gonna buy second one.
I am so happy with the purchase. The product came just in time before the holidays, and looks just like the picture! Very stylish and simple, would fit into many apartments. The material Is soft and sturdy at the same time, gets into shape easily after unpacking. And it’s washable, doesn’t lose its shape after the washing. The sides aren’t too tall, my dog can easily access her toys. The size is nice and can fit all of the toys, and we have A LOT of them – small and big ones. Recommend this one.
My pup got a hold of it right when I unpacked it, he jumped right into it and stayed there curled up. As for the actual purpose of the basket, I’m quite happy with it. All the toys fit, the material feels nice, washes easily. All the seams are done well; no threads are coming out. Also my dog is quite active and often claws at it or plays with it and the basket is still doing good! Gonna buy the same for my cat, and judging by my dog’s first reaction to the basket the cat’s going to use it as a bed lol
I like the decoration style and simplicity this dog toy basket provides. I find it durable and spacious enough for several toys and bones. My dog likes the drag it into the living room and dump the whole thing out. She likes that she can easily move it around. I like that I can have it be in an easily accessed place that doesn’t distract from the rest of the room. I would purchase again.
Perfect place to store dog toys. Well-made and plenty of room. Very sturdy and thick.
Got it for my pup’s birthday, arrived just in time. Happy with it so far.
Looks great, perfect size
Good for storage
Me dog’s obsessed with it. However, I wish it was more sturdy.
We love the basket for our dog toys. They can reach inside and take what they need.
Very cute and durable. Recommend this product!
Love it so far
I love this basket for all of my fur baby’s toys. He can easily grab his toys out of this basket on his own when he wants to play, when it’s time to clean up I just put all the toys in the basket and it Looks great sitting out in the room and matches the decor. It’s sturdy but still flexible when needed.
Turned out to be not the right size for my dog’s bigger toys, but great for smaller ones.
Made my life easier, no more toys all over the place
Fits right in the apartment, me and my dog approve it
Decent quality, very good-looking
I speak on behalf of my dogs, who absolutely love the new container. They find it aesthetically pleasing and enjoy grabbing toys from this.
I really like this. Its sturdy and has a nice quality feel.
Our Yellow lab loves this toy gag and often carries it around playing with it. So far it has withstood her 2 year old aggressiveness. The fact that it is soft and quiet makes it great when she get rough with it.
Great price-quality ratio, my dog s obsessed over it. Although will have to buy a second one ‘cause that one’s smaller than anticipated
Came smashed and was a bit hard to shape it, but once done it holds strong