Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My bull terrier LOVES this toy. Her second favorite game is tug and this is hands down the best tug toy I've ever bought. It's really springy so playing tug doesn't hurt my back and I can play with her longer. She's soooo happy. It's been 8 months and this toy is still going strong. I'm shocked, actually. I also found another great benefit: this toy is perfect for a teething puppy. I adopted a 4 month old bull terrier and he's a chewer. This is his favorite teething toy. The soft rubber is perfect to relieve the teething frustration without damaging the baby teeth. And he can't do any damage the toy, either. We have several sodapup toys, but this one in particular is shaped perfect for teething chewing.
I have raised dogs for over 30 years, and bought every toy imaginable. Soda Pup toys for what I have experienced with a new one year old German Shepherd over the last 2 months with this and other toys which I have ordered from the company, are incredible and seem to be indestructible!! My dog and I have pulled, stretched, twisted, fetched, tugged, she has chewed.....not a mark on them! I will only buy these toys!
So my Doberman destroys toys. Like eats them. 4 months is his record of NOT destroying a toy!. Apparently he has some OCD. So I buy him another one. Dobermans are smart. So the new one only lasted a week. He was heart broken. I searched high and low and read review after review. Knew it had to be sturdy but smooth. Settled on this SodaPup pull tab tug. We have had it a little over a week and so far so good! He weighs 100lbs and pulls with my teens and it hasn't had a blow out. He chews on this sucker like crazy! Like, zones out on the couch. Toy at the back of his mouth. Chews on this toy. Not a single chunk out of it yet! I will update with a finally life span when he finally gets it, cuz he will!
This is solid rubber so I would not recommend you leave it on the floor for your dog to chew on all day. They can chew on it a little bit here and there. Works great for playing tug! My dog always wants to pull on the same part I’m going on. The size is absolutely perfect for moth small and big dogs. I think it’s a great toy for playing tug. I would recommend it to friends. Make sure you remove the little rubber tag on the top before letting your dog play with it because they will chew it off and swallow it.
This toy is sturdy! Great handle for the owner and good grip for dogs. It doesn’t break down when pups chew it. Hours of fun!
My dog is a super chewer and will chew through any toy, while I was looking for one tough enough for her I came across this toy. So far it’s passed my expectations and she has not been able to chew and tear through it! I absolutely recommend this if you has super chewers
My dog nephew LOVES this pull toy and it is indestructible!
Fun toy that surprisingly is still in one piece!
Our dog really likes tug of war, and this is the best toy we've found for it. She can get a solid grip on one loop while I can do the same on the other end. It is stretchy enough to soften hard and sharp jerks, The design makes it much less likely my hand will be in range when she lunges for a new closer grip. After two + months it has no tears gouges or other signs of damage. It is her favorite
We rescued a smaller female rottie last September. Were told she was close to 3 years old . . . perfect for us. Turns out she has a lot more puppy in her than we bargained for
This is her favorite toy she carries around and chews on, begging us to tug with her. Would highly recommend for chewers. Great toy!
I saw this toy on a list of best tug toys. I thought I would try even though 6 month old golden retriever is a power chewer. I am pleased to say it is an awesome toy. The dog has chewed holes in rope toys, many varieties and brands of stuffed/unstuffed toys, rubber bones, and plastic chew toys. The durability is a 10 for us. We have had it for a month and no wear or damage is visible. The toy is played with almost daily.
It’s a little slippery for my puppy to grab onto, but she’s learning. It’s great for playing in the snow and for redirecting when she nips and bites. Another great use I found by accident is using it as an extended handle on the leash since it works like a bungee leash and lessens the shock from a sudden pull!
Seriously, this is the BEST tug toy! Our Rottie absolutely loves to tug. We have had this for almost 4 months, it gets used daily for at least 20 minutes each day. We highly highly recommend it!
Our Silver Lab LOVES tug of war, but unfortunately he wants to play it with stuffed toys which get ripped, or ropes which easily unravel. THIS IS THE BEST EVER. Enough distance between my hand and his mouth to avoid and accidental nips (he's still a puppy) but not enough that he can pull my arm out if my socket easily
Our puppy is now, 42 pounds and lives ro chew anything. Anything! She usually demolishes everything in less than a day. She loves this tug toy and it looks like new after one and a half MONTHS! It's made of fairly soft rubber that stretches when she pulls and it still hasn't ripped or torn apart. It's a doggy miracle. Great product for dogs who love to chew and pull.
My dog has only had this for a day, and so far it’s still in one piece. My only issue, and perhaps it’s my fault for not paying attention but this toy is HUGE. My corgi could wear it as a necklace, so it’s one that will be put away and only aloud out at certain times. Would love it if there was a smaller version available!
The SodaPup Pull Toy is absolutely the best thing I’ve purchased for our new puppy. She loves to play tug and lights up with enthusiasm whenever we get it out to play, which is multiple times a day. After more than a month of use and abuse the toy has resisted her sharp teeth and is totally intact with no tears or rips. For context, she’s a now a four month old, fifteen pound mini Bernedoodle who can chew like champ, destroying rugs, shoes, or whatever is left in her path. Well done, SodaPup!
Love this and love Soda pup for making it! Our very aggressive chewer can’t get enough of his toy. Carries it around everywhere. Love that I can feel confident and secure that I will not wake up to this thing in pieces.
My pup loves it, it is easy for him to grip and easy for me to grip, great quality
Seems like a great item, but a bit heavy for my 16 lb puppy. maybe when she is full grown 22-25 lbs projected she will like it better
My Pitbull has almost bitten through this on the first time playing with it. We played tug for a minute, he went off with it to chew on and get familiar with for two minutes. I took it put it away and now looking at it today it’s almost bit through. It’s also hard for him to get a good grip on this. Next time maybe I will try a canvas snake or the donuts tug toy. This one I guess will be a good chew toy at least.
Really amazed at the quality of this product! My blue heeler usually tears toys up within days but this is still almost perfect after a month or so! Definitely a great tug-of-war toy and she even catches it and chases after it if I throw it... Very versatile and great price
I have a very strong teether who tears most toys to shreds. Was in need of a strong pull toy and this was the perfect choice. Our 9 month old Keeshond uses this as a teether and loves to pull it. We've had the toy for about 2 months now and not a single puncture or tear. Very easy to wash clean with hot water. I'll be buying more toys from Sodapup in the future.
This is one of the best toys I've found for my dog. My boy is a strong chewer and this toy has held up for a couple of weeks now, very durable. I recommend that you cut off the little piece (I think it's used to hang it up for in store display), as that can be easily ripped off by a pup. My dog loves this thing!
The pup is enjoying this one. Has not been to been able to tear it apart and has a good time pulling it with us.