Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s stuffed watermelon... that squeaks! My Pomchi pupper LOVES his stuffed watermelon toy! I think every dog should have one! It has squeakers in it and it’s pretty large (at least for my 7 pound dog). It seems to be made pretty well too. Any toy will get messed up eventually. It just all depends on how destructive/playful your pooch is. You can’t expect these things to last forever. My pup is 5 months old and still teething so he goes through toys like toilet paper. I’m not expecting this one to last more than a month, if I’m lucky. But it looks like it will give him lots of fun during that time. And that’s all that matters. I’m happy that he’s happy.
So far happy with it. I love collecting interesting-looking toys for my dog, and this one fits right into the connection. I love the vibrant colors (I wish dogs could appreciate it) and the fact that it does not have any plastic parts stitched onto it so that it can’t be a choking hazard. It is my dog’s favourite toy now: he chews on it, drags it everywhere with him and even sleeps with it. We often have to take it on our car rides and as you can imagine it gets dirty real quick. But no worries – it washed nice and dries fast, so your pup doesn’t have to wait long for the toy.
All I can say is this toy has not left my dogs side in months! It has held up surprisingly well! Most of his toys die within a few weeks... he has only managed a few small holes due to his unique ability to suck and gnaw on the ends. He is obsessed with this toy! He refuses to let anyone touch it!
Decided to post a review after some tests done by my dog. A month in and surprisingly still going strong. I have a cute Chihuahua who gets really aggressive when it comes to playtime, so we change the toys quite often. This is her first toy with a squeaker and she cannot be happier with it! Not sure about our family members on that one. Despite it being used for a while the squeaker does not get quieter. It is stitched well and does not get flimsy and thin with each wash. There are no dangerous parts, and the colors are vibrant even now.
Very cute larger than I thought but very cute.
My destructor pup has not tore this up. She loves this little squishy....
Very cute pillow.