Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A beautiful watch, works well
At first glance all so as the description,
I love this watch it is practical it calculates my voltage :)
Thought they would be more size, the photo seemed. I can't find the switching of music in the clock is like no or I didn't understand. And so the norms at a discount took for 1400.
I liked the truth. I didn't expect it.
Okay but for me the small screen
Receive after 2,5 week in Belgium! Lovely watch with comprehensive functions. Connection with app is running smoothly and for the first time blood pressure measured. That seems to be wrong! I am happy with it!
Receive after 2,5 week in Belgium! Lovely watch with comprehensive functions. Connection with app is running smoothly and for the first time blood pressure measured. That seems to be wrong! I am happy with it!
Super Watch, functions work correctly, działs with applique H band, very fast delivery to Poland, czekałam about 14 days
Super Watch, functions work correctly, działs with applique H band, very fast delivery to Poland, czekałam about 14 days
This is the third watch, in exchange for the first press failed. Thanks to the store, no problem sent replacement! While working well
This is the third watch, in exchange for the first press failed. Thanks to the store, no problem sent replacement! While working well
Watch neat, light, sensor only At the bottom of the screen, but it's not critical. Went more than a month
Watch neat, light, sensor only At the bottom of the screen, but it's not critical. Went more than a month
Delay delivery about week though surcharge.
Delay delivery about week though surcharge.
I arrive at your time
I arrive at your time
Very nice!
Very nice!
Still will set up, but is beautiful!!!
Still will set up, but is beautiful!!!
Don't expect too much miracles from thia device, but it was good value for the price. Counts steps pretty well
Don't expect too much miracles from thia device, but it was good value for the price. Counts steps pretty well
cool