Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has saved me and my plants so many times. I have many plants of different kind that require different modes of watering, and it’s already hard enough to remember to water them regularly, nevermind instructing others to look after them while you’re away. But the pot has really changed the game and now my plants are safe, they’re watered just enough so they don’t die while I’m away, and the soil is not too wet so the roots won’t rot. What’s more, the design of the pot is stylish and would fit into about every décor. It’s easy to assemble and hang.
These were added to my backyard garden. I hung them from a trellis and my plants are growing beautifully inside them! I love the color of these pots! I have a few hooks on my front porch so I will be making another purchase soon. These were better quality than anything I have seen at the stores. When I purchase again... This is the only brand I will get! They have gone through triple digit temperatures and heavy rain and they are still like the day I bought them... beautiful.
I recently "rescued" some pothos vines from a friend, and needed a hanging pot for them. This is perfect! It holds a lot of soil, making it great for these vines to grow into - I doubt I'll have to transplant them. The hanging mechanism is simple and seems sturdy. It doesn't get in the way of the vines, like some pot hangers do. I also really like the dual pot design, because a lot of hanging planters don't have proper drainage. This allows the soul to drain, but won't leak on anything below! I wish the product offered a variety of chain lengths, but even so I think I'll be back for more !
I bought these for a kitchen herb garden but I definitely should have taken my tape measure out to check the dimensions, they are way bigger than I thought they would be! That is alright though as I think it’s great for the plants to have room to grow and I can grow a few more plants in each than I otherwise would. They feel like strong good quality plastic, the chains are fine.. down the line I may switch the chains out to something a little cuter though. Hopefully the self-watering aspect works well for my plants!
Loving this design and functionality
I bought these to repot my ferns and love them!
Received these today. Pleasantly surprised. They are a generous size for repotting plants from cheap plastic planters. I thought they felt a bit heavy but they don’t feel heavier than plastic. I put coffee filter over drain holes as I always have done. They are a nice color and really look great. Actually I think they would look great as non-hanging or hanging.
These seem to be solid hanging pots. The hangers aren't the typical flimsy plastic that you usually get these days that wears out after about the second season. The pots seem like they'll last a while, too. The only thing I would say is pay attention to the size
Was looking for something like this for a long time, I wish they’d have them in different colors
Functioning great, have had it for over 3 months. The material is not something it’d usually go for, but my plants are doing fine
I have a very happy ivy and a very happy pothos! My plants have really taken off since they've been transplanted to these pots. I love self-watering pots; I love not having to guess on how much water the plant needs. These pots are good looking, well made and a great size.
Will buy more
This basket looks perfect on my patio.
Works perfect for my patio
Just the right planter for a modern white apartment, but the plants I have needed more root space. The self-watering division took much space. None the less, I really like them.
The design and functionality of this product is very good.
These work great! Perfect for my new hanging plants.
This plant hanger looks perfect in my mid-century modern style living room, but it could accommodate really so many styles.
This hanging basket is sturdy and looks great, I don't need to do any spray painting or other crafty ideas to make it look nice enough to feature in my home.
This really helped me look after my plants during my trip, however would love for the pot to have bright-colored options
The rope isn’t thick enough and even though I tied big knots it still slipped out. Changed the rope and now it’s fine
I like this one
The planters are light weight, yet sturdy. The spider plant and pothos look great in these planters.