Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product. Arrived in perfect condition, charged and ready to use. The brush heads are soft, the ocillations gentle even at the highest setting. Would highly recommend.
Nice, well made device. Four speed setting. Two different heads. Comes with charging wire and battery life is excellent. All items self contained on the device. Gives a real noticeable difference to your skin.
This facial cleaner is good and the brush is so soft as you don’t want anything too hard on the face. Charges well and gives a very good deep clean. Whenever I use it, I feel the squeaky cleanness. It is good value for money in comparison to the higher end ones and equally works well.
A good device for cleaning the face, much more gentle and effective than devices with a rotating head. Charging lasts about a month, I'm very satisfied
A great cleansing brush. I’ve never used one before but since my first use my skin feels incredibly soft. I’m sure this is going to make my skin much better. It is very easy to use and easy to charge with a USB charger port. The cleansing brush comes with 1 different brushes which is also great. I highly recommend.
Amazed at how effectively this cleaned, being initially skeptical. I used the brush attachment with face wash for a few minutes and it was soft on my face and the strength is appropriately powerful. The brush exfoliated well and turned brown due to the dirt on my skin which is impossible to clean just with your hands. It is also easy to charge which is handy as we don’t need to change batteries
I have only used this product 3 times, but so far I am really enjoying the results. I am a 26 year old female who has oily skin with occasional breakouts, and I can say I noticed results after the first use! I had a small area on my forehead that was breaking out and after using the Lephee cleansing brush my breakouts were significantly smaller and went away quickly. It also removed all the dead skin from my face and left it feeling silky smooth.
Really enjoying. I use it in the shower when I wash my face. I use a foaming facial cleanser. It works great and my face feels so soft and clean afterwards.
I think this product is GREAT for the price! I use it about 2-3 times a week. The battery life is good. I’ve found if you cleanse the brush head once every week or 2 (your preference) then you don’t need to replace the brush head as often as it instructs. My brush head still looks brand new and feels the same as when I purchased it and I haven’t replaced mine yet. I wash and cleanse it once a week. It leaves my face feeling clean and will remove any leftover makeup. Would purchase again as a gift!
I think this system legitimately helped my skin. I have some moderate acne scarring, active acne and discoloration on my face. I was feeling very insecure about my skin. I even considered microdermabrasion treatment. I started washing my face using the system once or twice per day for a few weeks and there is a noticable difference. My skin feels smoother, less dry, I have less active acne and my skin tone is more even. You have to be consistent with this product, but it will work for the problems I had. It's not DRAMATIC but it is 100% noticeable, and I would recommend this product. It surprised me!
Got this as my skin is prone to breakouts. Wanted something that will give a deep clean. The brushes on this are really soft. It’s so easy to use. Removes more dirt and grease from the skin. Gives a nice deep clean without being to abrasive. Charges by usb which a cable is supplied. Nice addition to daily skin care routine.
Looks good so far. Very fast shipping.
I'm glad I purchased this facial brush cleanser! I tested the cleanliness of this brush by first washing my face with my own hands and then using this brush.. and guess what?! There was still make-up residue lingering somewhere deep in my pores because this small baby took it all out! This olay facial brush is a device that comes in handy and I use it daily in my skin care regimen. I can confidently sleep at night knowing all trace of make-up is removed and that my face is indeed beyond clean!
Great thing!!! The parcel came to the post office in the DUT package. The box is whole. It is possible and for a gift. I'm happy. I ordered 16.02. Got 3.03.
Overall, I'm very please with this brush and I'm so happy that I've got it to replace my old one now! There's 4 different speed for different part of my face, and cleaning it is so easy especially since its waterproof too. The charger/holder itself is clever and looks great in my bathroom. All the brushes head as neatly placed away on the holder and it doesn't take too much room on the sink.
I've brought this to replace my old one and the brushes are so soft and gentle on my skin! I use it everyday and I've no issues witht he soft brush. With the exfoliating feels so good too, and my skin feels so great afterwards. The handle itself holds charge very well, after a week of use I still havent had to charge it yet.
I got this 3 days ago and have used it twice now. My face feels smoother, and accepts moisturizer better.
I’ve been using this for about a week now and I really enjoy it!!! I’ve always wanted the branded version but could never justify spending that much money, so this is perfect for me. My skin feels much smoother and softer after using. It also comes with different attachments which I enjoy using. Really pleased with this!!
After using this for a week my skin feels cleaner and more refreshed. It’s simple to use the replaceable brush heads and it is waterproof making it easy to use in the shower. It has 4 speed settings and 2 different heads which are stored on the unit.Battery life last a while and charges on the base via a usb cable.