Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing product. I have a cat that likes to roll around in our garden (we have a private house) and I’m always scared that it will run away, but I can’t deprive her of this experience. So I had a few collars from other brands that claimed to be “breakaway” but one of them almost chocked my cat. So I decided to give such type of collars the last chance and it actually works! It unbuckles so easily but it’s not too loose so that your cat loses it instantly. And I love the colors and the pattern: no neighbor cat has such a collar so if mine runs away it’s gonna be obvious it’s mine.
I live in an area that is INFESTED with cats. Unfortunately, I cannot take them all home, but I do help taking care of them. They’re all vaccinated and sterilized. Even though they’re homeless, we wanted to make sure that if they get lost we can find them. So I decided to buy a collar for one of the cats, and this one caught my eye immediately. It’s so bright and the bell rings loud enough. The buckle is actually choke-proof and unbuckles if pulled hard. I added the name tag to it as well. Now this cat is the fanciest in the clique.
I have had trouble finding a collar that would actually be stylish and safe for the cat. The ones I’ve bought from other brands either looked messy or were not actually breakaway. I had to file down the clutch so that it would unbuckle easily or I had to throw it away. But this is the one! It unbuckles easily when tugged hard. And the bell is loud enough so that you can hear your pet from their burrows like under the sofa. I also love the design, it’s really stylish. And the material is high quality, my cat loves to scratch the neck a lot (not because of the collar) and it still doesn’t look disheveled.
I purchased four of these to replace worn out collars on my cats. These are beautiful, well made, and have a strong breakaway clip. I have found many designs of breakaway collars come off WAY too easy and I would find them scattered throughout the house having come off during rambunctious play sessions. Also, the cats would figure out how to hook a forepaw or hind leg under them and pop them off. These collars won't do that. They will come off in an emergency situation (for example if you have a cat that goes outside and gets hung up on a fence) but won't come off during normal activity or play.
One of the best I’ve bought so far
This one came quickly, looks great
Impressed by the quality, for the price it’s more than good
My cat hated the bell so it had to go but it’s good otherwise
Would love to have this one with another design for my second cat, the buckle is good
Good quality-price ratio
Awesome product, fast shipping
I have a very active cat who like to bite things and she bit off the bell, but what I care about the most is the safety and I like the buckle on this one.
My cat keeps losing his collars. He had been wearing this collar for 3 days and it vanished. I found out that he runs a Cat Fight Club in my driveway between 10 PM and 1 AM. I found it in a drift of cat hair in the driveway, the latch had come undone while he was doing his best Tyler Durden. I was happy to see that the latch wasn't broken. I put the collar back on him and tightened it a bit this time. So far so good.
Would love this to have a nametag sewn on, but it’s great just as is
Used for my kittens, but the belts were bigger in size, so have to adjust with tape fixed around the belts.
My cat loves it
Love this product! My cat is ok with that on his neck. With the second one he is playing. Very cute and I think its comfortable, because he is not meowing to take it off.
Very good product. All my five cats are comfortable with it. Initially, they were scared but later they adapted it. Product came with good packing. Well received. Thanks.
It is a very nice collar, especially for cats. I really like the bell
My babies look smashing in them. I love these collars will totally be ordering more!!
Amazing for my kitties. They love the bell
Loved the collar. No complaints. Worth my money.