Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much for the shipment.
Super
Nice wall lamp, good store
Very cool.
All OK except that the white color of the lamps Not pure white, but a little gray .. In general, it came to white walls and white furniture. But know this fact.
Very cool lamps. As a night light super. Very satisfied. Bought 10 pieces for 2 floors in the house. It looks very impressive.
Very good product faithful to the description, I recommend
I Have not installed them yet but it is exactly what I was expecting. Well packaged. arrived as expected.
Perfect
Very good
great store.. many thanks
I recommend. I ordered a lot. I love these lamps.
The lamp is super, we order not the first time, hang on the street
Looks great
Ok!
The goods came very well packed, everything is intact. But not yet connected. Later I will add a review. Thank you store!
Description accurate. with the store did not communicate because there was no need. I myself made a mistake with the model, so in the near future I will order again. Ordered 11.11.19 received 24.12.19. Excellent lamps in the case I can not show because the repair has not yet been completed.
good product
Lamps are good. packed perfectly! Installed, works.
The light is not so bright as I expected, but still a good product. Exactly as on the picture.
Fast delivery, package very well packed
Take 6 watts, but still quite dim light, suitable as decorative lighting, that would read a book length should be less than a meter, otherwise already dark for me. But light nice and most importantly-flickering!
Ordered 4 PCs. First came 2 pcs, then 2 more PCs. The goods are cool! I recommend. From the original is no different
Worth the money,
Thank you. The goods received on time. All as described