Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much. I did not even expect that the curtains will be so cool. The fabric is dense, not translucent. I am very happy with the purchase. More store buyers!
Very good material. Very nice! Im really happy!! And thank you very much! Recomendet 100%
Requested to cut the length from 250 cm to 230 cm. It was carried out as per instruction. However material is plain white without any flowery pattern, unlike the one shown in the main picture. But it is consistent with the picture displayed when making the order on closer look.
Excellent very fine product I loved and the store very responsible and he sent very fast
Beautiful curtains, color ordered - chocolate. store even made custom length as requested. super fast shipping: ordered January 18. received January 29. seams are all straight, very nice work! Filter light well. Highly recommend!
Everything is wonderful, thank you very much)
Good tissue, although the end of the sides is a little enough, I think they used a needle too thick, I have modified the ribbon from top to shovels as it comes with simple fruncido, when washing don't crumble.
All as expected. 100%
But there were no hooks.
It's all right.
Very fast delivery, perfect customer service. The curtains exactly same as on the picture. Thank you!
Beautiful, very well darkened and create a pleasant fairy-tale atmosphere. I'm happy with the order, I ordered another set.
Curtains are beautiful. Dense. Mom really liked. Klasssss. + 5
Very pretty. just as I expected. He arrived before the scheduled time.
As in the photo, very beautiful curtains, fast delivery, the store is responsive, answers all questions and meets all wishes