Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this hammock for the price. The bug net is great and would never do hammock camping without as I would otherwise be eaten alive by mosquitos. I'm 5'10" and the hammock is roomy enough for me with a 0 degree sleeping bag. I like the pockets inside as well as they work for small items like my glasses. Larger items I place in the stuff sack which hangs outside. I've even had both my wife and I in the hammock, and it works though I wouldn't sleep like that as it is tight. I do not use the straps that came with it and recommend getting different straps
Best mosquito hammockbout there for the money. Hammock very solid. Used it for 2 weeks out in the Mountains. One thing, be very careful, to give the mosquito netting enough slack so if you get in hammock and hammock not string tight it doesn’t rip out. Best to attach meeting to your hammock line so then bend together. Just a great solid hammock! Packs up nice n small too!
I bought one of these back in June. I used it this past weekend, and love it. It was without a doubt the best nights sleeping I've had in a long time and if I can figure out a way to put one up in my house I'll use it there too. It's light weight, kept my big ass up and comfy. A couple things to note about hammocks is that you need some sort of insulation underneath you. I used a self inflating pad and covered myself with a poncho and poncho liner. The temps where I was at dipped down into the mid 50s and I was very comfy. Take a lightweight tarp along too just in case it rains, which it did where I was. These are the hot set up, worked great.
Fast shipping, simple packaging. I love the way it all fits all into a small pouch sewed onto the hammock so you can never lose it! Recently used it on a 3 day camping adventure. The para-cord tie straps worked good, there was a little bit of stretching at first but nothing a little readjusting can't fix. I was a little scared sitting in the hammock at first (was my first time ever sitting in a hammock) it felt like I was going to rip it. I got over that hesitation real quick. I would recommend this product to anyone who is in the market for a great quality built hammock!!
I am very pleased with this hammock. I was perfect for my first overnight hammock camp, & I'm learning what works best with it. Well constructed. Embarrassing as it is...I flipped in it & wound up on the ground in the bug net. I was sure I would shred it trying to get up & out. But, once I finally did get out & looked everything over, it was fully intact. I thought the zipper would pull apart because the edge of the hammock was what i pulled on to get out. I'm really happy with this hammock. Is it the last hammock I'll own...no, but I'm glad it's the first.
Love it, keeps bugs out completely. I did make new tree straps but the cordage straps that come with it did work. Used many times, as well as on the Appalachian Trail through the State of Georgia in 2017. Great price!
The mosquito net seems really lightweight, "too" lightweight but it has stood up to my abuse so far. The mesh is fine enough no bugs will be getting through. The attached stuff bag turned inside out one time and the loose fabric of the stitched edges of the bag snagged on brush, resulting in this really fine nylon thread raveling off. Other than that is has been a good one, you just need to make sure you have nothing sharp in your pockets or on you or you'll rip it up. If you want ultralight gear you have to deal with ultralight materials, use your head! I'm 6' tall and once in it I have a foot of room above my head and at least a foot below my feet, just enough room to not be in the "pinch" area where the hammock meets the clip. Inside there are a couple pockets for a light, your glasses or whatever you may want to have handy. You might want to pick up a couple straps if you don't want the paracord they provide to cut into the trees you set up on, and have some paracord for the mosquito netting if you like having one-piece lines running full length parallel with the hammock. I put sticks between the tabs to help the net stand out to help give more room. They include tie-out lines with adjusters, you can tie them together to make lines long enough to work. All in all I like this hammock, my "ultralight" kit which has a lot of crap in it runs under 21 lbs.and my back is very thankful. My traditional pack loaded out is pushing 43 lbs.
I have gone back country camping once with this hammock and I have been hanging it up in my backyard on calm nights, my son loves it. The mosquito net is awesome. It's easy to put together (although I never figured out how to use the paracord segments that are supposed to be used to hold up your net, but I just used some extra paracord I had). It comes with this pre-knotted paracord segment. It's knotted every 3 inches or so. all you really have to do is wrap this around a tree and then find the proper knot to insert your hook. The great thing is that you don't have to sit around and mess with a bunch of cord or rope and this pre-knotted paracord will never get tangled and you don't have to tie any knots! So it make setting up the hammock quick and easy.
for the price this is a really good camping/hiking hammock. Simple to setup up but you will need appropriate trees to hang the cords that hold the netting up. There are two rows of tabs that are on each side of the main line that have to be attached to something other than the trunk you are using for the main hammock. I like the caribiners that came with it, makes hanging the cord easy. Don't think I'd take it on the AT but for short trips, it works.
I really like this hammock. It packs down very small, weighs very little, and the netting is perfect to keep bugs off of you. The included cords for attaching to the trees worked just fine. I was worried I'd want a set of separate tree straps, but after using this I felt satisfied with the included cords. Be careful not to get the cords that suspend the netting too tight or you will rip the netting when you get in. I read enough reviews that I was aware of this ahead of time so I hung it accordingly. Using a little bit of bungee cord in the netting suspension cords would be a good idea to keep it tight but keep it from tearing.
This was for my son- he actually bought it. You do need to pay attention to hanging it correctly and high enough so you once you sit and lay down in it you don't stretch the screen and it breaks. My son is only 90 lbs so I can imagine how that can happen with a grown man. It's easy to set up - my son is 12 and had no problems - just needed to make a few adjustments at first. Great hammock!
This hammock keeps the mosquitoes off of you. I haven't had any tears or rips in it, because I set it up right. Make sure you don't put the mosquito net too high when you are setting it up and you should be ok. Set it low and it will stretch out when you lay in it. If you are paranoid about ripping the netting, I would suggest switching the paracord to elastic cord, so it'll give more than it already does. It's plenty big enough (5'10"). I'm not scared about it breaking (180lbs), because people over 350 have used this thing with no problems. I have felt a couple of mosquitoes biting through the bottom of the hammock, but I put a fleece sheet on the bottom and they can't get through it. I have only slept in it once, and I had a hard time getting comfortable. I think this was a user issue. After watching a couple of youtube videos on how to sleep in a hammock, I feel confident that it won't be a problem next time.
Quality hammock for a fair price ! I'm a 250 lbs man and this handles my weight like a champ ! Easy to setup and take down and as long as you make a the ridge line for the bug net connect to the carabiners you'll never have any issues with ripping the bugnet support tabs~ Great beginner hammock that you'll love even as a more experienced hanger !
I'm sure if you wanted to fork over a lot of money for a better hammock you will find one but this one for the price is the best. It is very comfortable and spacious inside. It easily sets up in less than ten minutes especially if you buy the Hammock Bliss Tree Straps with it. It is compact and comes with its own carrying case and two carabineers on each side for easy set up. The Mosquito netting works great not a single Mosquito/bug got inside of mine. I can understand some of the other reviews saying that the netting is not great and easily torn but if you read the directions and hang it as directed it WONT tear. This product is amazing and would highly recommend to others!
I have had this hammock for couple of years now and it has held up great, everything still functions perfectly. I tend to use the mosquito netting side when it’s warm out and then flip it over in the fall and winter when I don’t have to worry about bugs. Overall it’s a quality piece of kit that I enjoy very much. Buying another piece no as our son is old enough to sleep in his own hammock)
I've been sleeping in it every night for a week and it shows no sign of stretching or ripping around the bug netting like I've heard in other reviews. It's made out of a sturdy and breathable material that really holds up under weight. It's very roomy even though I'm close to 6' and I haven't had any trouble fitting myself, a blanket, and a pillow in it.
I purchased this hammock recently for use backpacking and camping. It arrived in good condition, and on time. Quality is very good. I have not brought it on an actual trip yet, but I did set it up in the backyard to test it out. The fabric, while thin and lightweight, does seem very durable. I am about 200 lbs and while the hammock did sink a little when got in it, it felt very strong and supported my weight with no issue. I used elastic straps to tie the netting to the suspension system as some comments suggested. I feel this made it mush easier not to worry about there being too much tension on the hanging loops and netting.
Pretty decent hammock for the price. I don't believe it's a true double as the title states, but it fit me fine (5'9' 170lbs). The built in mosquito net came in very handy although the zipper is not that high quality. It separated a couple of times but I was able to get it back together. The built in pouch is nice too because you can use it to store things in, like your headlamp for those late night bathroom trips.
Love the bug net, zipper closer worked well. Hammock is super lightweight and compact, very comfortable (as hammocks are). My only complaint is that the straps were too short, and didn't seem very strong. If you bought other straps, this could be a pretty decent hammock for not a lot of money.
it's pretty uncomfortable if you're actually trying to sleep two small people in it. it seems pretty sturdy though.
The hardware and cordage provided for hanging was very good. The D-Rings were heavy duty, and very sturdy, and the knotted ropes for hanging the hammock make adjusting height and tension very easy. I was able to set up the hammock and suspend the netting perfectly fine with the materials provided. One person can set this up very easily. Overall, I am very pleased with this purchase, especially for the price. If you are thinking about purchasing this, i highly recommend it.
Used this hammock for 4 nights in the Olympic Nation Park, it was light, easy to set up, and very comfortable. I’d give it 5 stars but the tree straps that come with it are a little jinky and too short for most trees in Western Washington. Before I went on my trip I ordered different 20’ long straps.
I just received the jungle hammock today and I haven't had a chance to set it up completely. I will update the review once I've done that. This is a review of my first impressions. First, it's triple stitched. Definitely happy about that and the stitching looks good. Next, the netting looks good, there's a warning about setup when pitching the ridge line for the netting to not have it too far away from the hammock as it will rip the loops off. The loops are made from the same netting so yes it would be easy to rip them off. I'm going to put some pictures with this review and add more later once I get it into the woods and hanged. Burt so far I am happy with this hammock.
I used my hammock on a trip in the amazon jungle of Ecuador and the bug net protected wonderfully against bugs and critters. It is also extremely comfy and easy to set up. It's a steal because this hammock is comfortable like enos and easy to set up like enos but is so much less expensive! If you dont want to use the net just flip over the hammock. Fool proof to set up, sturdy, and easy to pack up, comes with everything you need! I am 5'8" and 130 lbs and it's incredibly sturdy, but not sure how it would be with someone heavier!
Easy to set up, great for the price, fun for camping or hanging out in the backyard, net is permanently attached however so you can unzip it but you can't fully detach it.