Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent neurostimulator. It's far away. The only negative-a couple of times truhanul pyosel accidentally pressing the button, now put on the "lock" remote switch to the second channel.
thanks.
Works well, dog Reacts to ultrasound
A wonderful collar, now the dog has become much more obedient. The order came quickly, only 3 weeks. Track track, packing is good, everything is intact! I recommend the store and the collar, you will not regret it!!!
Order made recommend
Convenient remote control. Fast shipping. Thank you!
Everything ok
Delivery 10 days sdek, works on himself tried in hand to feel the current began at 40, I think a hundred dog will feel that you do not need to run away.
Delivered in time works
Arrived very quickly, everything works properly, the product and the store recommend.
Great item!
Courier to the apartment 6 days from the Russian Federation, shop and store recommend .... I order the third all OK!
Received for 2 weeks. Packed securely. there is a manual on training, it is necessary to translate into Russian. For a large cane-Corso (75 kg) came wonderfully, there is a stock of strap (4 cm). the dog reacted to the squeak with 3 times, from the vibration sharahavaetsya)), until he understood where it was from)) electro on the dog did not try, but on the husband-it is palpable so! Forgot the remote in the jacket, washed it in the typewriter, nothing, dry, works!))
Good collar, everything works, dog-zennenhund
I order a second time. The first collar served 1,5-2 years, with active bathing of the Dog in the seas and rivers. Last time the collar (the strap itself) was as if made of latex, and the clasp is like a regular belt and the clasp itself is iron. Very reliable, you will not unravel. And here I do not like the strap because I do not know how to properly fix these plastics)) This time on the remote is a light bulb and most likely it will be discharged faster. Last Charge held about a month The collar works, the current is normal. As soon as the Dog Saw, immediately remembered the old collar and went underground (HID)))))) At last he will begin to obey.
Recommended without any doubt. Easy driving and very effective, my bitch is so cowardly solo only with the beep from far away, stop eating dirt off the ground and come up to me to protect her. I don't need to use the other two buttons, though they work, since I 've tried putting it on my leg.
Thank you all very well and quickly
Delivered very quickly, home by Courier (4 days). Everything as in the description, works. Thank you, complete set.
The parcel came to Ukraine in a week. The track was tracked, the store was always in touch. He answered all the questions. Thank you! I recommend! But ukrpost took her 25 days! All as in the description. I'll try, I'll add a tip.