Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Jumpsuit Good
The goods came. All as in the description.
The goods came. All as in the description.
Great jacket! I bought the second one!
Great jacket! I bought the second one!
I like it.
I like
For our French bulldog 10.5 kg ideal, to the forepaws slightly to the generous side but they still grows easily in, around her tummy perfectly. Very convenient with the black Rekkers to slightly reduce where needed. I highly recommend store to.
For our French bulldog 10.5 kg ideal, to the forepaws slightly to the generous side but they still grows easily in, around her tummy perfectly. Very convenient with the black Rekkers to slightly reduce where needed. I highly recommend store to.
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The size xl is good for my shih tzu.Very fast delivery
The size xl is good for my shih tzu.Very fast delivery
For pekińczyka size M was too small. Only L is good. Not yet sprawdzałam for rain, I hope there will be przemakała.
For pekińczyka size M was too small. Only L is good. Not yet sprawdzałam for rain, I hope there will be przemakała.
A little too small
A little too small
Good product I am happy
Came for 20 days, the jacket is thin, 100 points!!!!!!!! The dog is 3 months old-L large.
Jacket xl not much big on the back! (more a little xl) under the bottom there is a warm lining! Suitable for autumn and not for cold winter! But it was 5 weeks
Very cool raincoat, on a plump mopsy 2xl perfectly fit
Bolero such as pictured, recommend
Thank you, the jacket was very good! Inside fleece, the dog is comfortable. Be sure to order another color.
Good jacket. On zvergpinscher 4 months more fit the size m, but took l for growth. We can wear it now thanks to the strings. Of the shortcomings-fastening, lining, price. There are no slits for a leash, a harness of a needle, there is only a collar, it turns out a hood so for beauty. Flisochka thin heat will not be, only to the body is more pleasant. For this price you can buy a winter jacket.
Good material and perfect measurements! This winter we don't get wet! Fast shipping