Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these boxes. These are stury and don't bend under the weight of the litter. You can fill these boxes up about mid-way to make them last longer. Just fill the box as you usually would. Mine lasts about 3 days without cleaning. Then add a layer of litter to the box to make it last the week. These are easy to toss because they are sturdy. The mid-size box is fine for an adult cat. I never have any odor. I just wish these boxes weren't so expensive. I use one box for one cat a week. It might be possible to extend the life of the box by placing a plastic bag in the bottom so you could reuse the box. Anyway, since I work, this box is an easy way for me to toss it and replace.
Works really well for a quick litter box that's disposable when dirty or no longer needed! We used these when we first brought our new kittens home. They were tiny and we wanted to have a litter box available in their bedroom since they sleep with my daughter's. The house was so big to them still and there was a sleeping scary beast (our old timer beagle that loves them) between their bedroom and normal litter box location. Now I keep these around just in case I need a quick litter box setup. No leaking and very sturdy. The sides could be a little taller but really perfect for what it is!
I have 3 cats and these boxes have made my life sooooooo easy!!! I buy these disposable litter boxes and some drawstring litter box liners (I buy scratch-proof ones). I can get multiple uses out of the tray like that (because the litter box liner prevents any moisture from getting on the box) and then I can just throw the tray away when it gets dirty. I know a lot of people have said they are worried about or have issues with the bottom getting wet- these litter boxes are a godsend, so just buy some litter liners to go with them and you will be one happy cat (owner)!
Excellent kitty litter boxes and for a much better price than at the local pet store. I have been using these disposable boxes for about a year now. It makes a huge difference in reducing odor. I use one box once a month for my one cat. I put a plastic liner around my plastic litter box, and set this disposable wonder box inside of the plastic lined box. I put the litter in this disposable box. Having the plastic liner makes it so much easier to clean since some litter escapes into the plastic litter box. Will keep purchasing from this company.
These litter boxes are life savers. When I got a 2nd cat, my original pride and joy started peeing outside the box and on top of the washing machine. Using these disposable litter boxes have helped so much. I get rid of them every 2 weeks and give the cats new, unmarked boxes. They're very light but sturdy. Haven't had any leaks so far using several different kinds of litter including crystals and non-clumping. They boys also use two clean ones as beds.
I LOVE THESE! They are perfect to use on their own, directly on the floor, for kittens. I’ve had my new kitten for about 5 weeks and this is the only litter box I’ve used. It absorbs odor, doesn’t leak through (very thick design). I use the soft wood chip litter that clumps and I scoop it out daily, which helps with the odor and longevity of the disposable litter box.
My cat refused to use these as a little box but he loves to sleep in them so it’s his bed now lol
These are AMAZING!!!
Evacuating for a hurricane is hard work. Carrying luggage, food, water, and essential items to-and-from one's destination is strenuous in the August heat. I like disposable kitty litter boxes because they are lightweight to carry and easy to pack in the trunk of the car. When the kitty litter box becomes soiled, I throw the box away.
I like using these and will continue
I just moved cross country travelling with 2 cats. These were perfect for overnight stays at a hotel. They actually would hold up well for several days at home with one cat inside a smaller kitty box.
This might work for a single cat household, however, multi cat homes might not fair as well due to its compact size and the fact that if no liner, the box absorbs the waste matter into the material which in turns allows the odor to linger. Also, my cats found the box sides just low enough to spread litter onto the floor. I think for one cat-- this might work if the cat parent uses a litter box liner and places a litter box pan underneath to capture the litter the animal might eject from the box.
These will be perfect for travel and, for the time being, help to make kitty litter changes quick and hassle-free: just dump the whole thing and start fresh
It is nice and convenient.
I like this product a lot. Have been using it for years.
These are great! Just don't let them sit too long before changing them out. Any contact with liquid and they crumble to pieces.
I have 2 cats and I frequently travel to visit my family. The cats stay home. I use an extra litter box for each of them. Never leaks and it is still in good shape when I return (usually after a week). My only (minor) complaint is the box is a little small for my larger cat, but I don’t think she’d be happy with a large sandbox!
I like this product a lot. Have been using it for years.
These are excellent. Super thick and sturdy. No leaks.
I love these boxes! I have 5 cats and I can use the (many) boxes for a month before throwing them or. I scoop every day and have 8 boxes in their “ca room” so, I know what I’m talking about. They are very sturdy as well. I will, however, purchase the taller boxes next time to save litter clean up outside of the box.
I have cats at the house. I have cats at the store. These do the job. Sturdy enough to dry in the sun and reuse a couple of times in rotation. Cheap enough that I don't pitch a fit when I have to throw one away.
Love, love this! The size is big enough to avoid spilling. Would recommend.
I love these boxes. With 6 cats, I have a bunch of litter boxes and while I will always have some permanent ones I have to clean out, these are great additions as it gets really old having to wash out the big ones all the time. My one cat with urinary issues prefers these boxes.
I was so sick and tired of cleaning plastic kitty litter trays! These boxes are great and last (1 cat home) for up to 2 months if you clean daily and put plenty of litter in the boxes. I will never use plastic cat trays again. Thank you for this great product!
Really not bad. If you have one or two normal cats they would be awesome. I have six rescues. Three are large males. Wish the boxes were a little bigger. But they’re fine. I did have a little leakage but not bad. I’m trying these because I’m getting older and have a bad back. Lifting, scraping, and washing is getting harder. This seems a lot easier. I’m going to continue using them.