Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@dealterrum.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@dealterrum.com
I love the way it fits. The colors are adorable but they pants are see thru. I purchased the pink
Very comfortable bra, leggings are a little see through but fit comfortable and look great with spanx/shorts underneath. Overall, worth the buy.
The color is beautiful and looks exactly like what is pictured. The size fits perfectly too. I'm 5'4 and weigh 140 pounds. I have a small chest, and most of my weight is in my thighs + bum. The top fits snug but is not uncomfortable and still allows breathing room. The tights fit great and hug in all the right places. They stay in place too, which is great for someone who likes to run without having to tug up your bottoms all the time. Overall, so happy with this purchase.
AWESOME WOMENS PRINT !!!! I wear them riding my bike. The fabric is very nice and the xlarge fits me well. They are just so much fun to wear !!!!!!!
The print is cute and I get lots of compliments on them. I wear these for exercise (yoga, aerial silks) and around the house and they stay in place and are not constricting. They come to just below my belly button, which is what I was looking for. So far they have survived machine washing and air-drying twice with no issues.
Love it.. Nice quality .. I wasn't sure what size my daughter would fit in so I bought med. Medium fits great. She's tall .. has runners thighs .. but super skinny in the waist & hips. Medium fit her great.
Well these arrived today and I was so excited that I immediately tried them on. I have to say the colors and quality of fabric is amazing!
Exquisite design; not sure why they are referred to as ''Retro'' though: could it be a reflection on my tastes?
These leggings and top are amazing!!!
This outfit is well made, the material is a good sturdy quality
I absolutely love it! It looks small coming out of the package but it has good stretch. I am 5'8" and busty. I have a mom bod and this thing sucks everything in really well. I even did several workouts in it and it was great. The top of the pants rolled down a tiny bit when doing some floor exercises but otherwise it was great.
I did order a size up & they fit perfect, they are long, but I'm tall & that's a nice surprise. The waist band hits about an 1" below my belly button right where I like them! The bra is good. The fabric is more like a heavy stretchy pair of tights. The print is WOW!!! Awesome.
Love it..great stretch... good material...fits cute!
Love it.. can’t wait to wear it to the gym..
Oh yeah top quality outfit, this is tall women friendly. It stretches exactly to your body form.
I freaking love them!!!! I use suit to teach and they're comfortable to dance with. I highly recommend it.
The material is stretchy, but super snug. It literally helps keep everything in place. As for the workout standpoint it’s super flexible, and moves well with the body. I adore it! Plus it’s SUPER cute!
Oh my god,I love love this is super sexy and very comfortable and hugs your body giving you a great shape .Stretchy material
I love how comfortable the leggings are, they do not move while working out.
They were a lil tight getting on, but the actual pants and print is AMAZING looking! They are SUPER soft and somewhat stretchy....again a lil small; I was able to get them on but it took a lil effort :)
Good suit for the price
I was a bit skeptical because of how much cheaper the set is compared to competitors but I love it so much! A very nice touch. The fabric is very soft and great for hot yoga! It doesn't feel heavy and soaks up the sweat well. Definitely buying another set!
The outfit fits snugly, so make sure you get the right side. If you have large boobs you might want to size up. Also, when you take the top off it is a beast to take off. Overall I loved this outfit. I already have purchased another color and I can't wait until it gets here.
Great fit
I really like this material. I got the pink in a medium size. I am 5”1 and about 150lbs. Fits great and as expected. The color was a bit off, I wanted this color because it looked more of a baby pink or soft pink but it’s more of a flamingo pink or watermelon pink it’s very bright then anticipated and not what I really wanted but it’s still very pretty so I didn’t let it bother me.