Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
REALLy impressed with how well it holds up. I received this two pack on Oct. 4th and after nearly 2 months of typical cat scratching (my cat loves these cardboard things and uses them multiple times a day), it still looks nearly brand new. My cat is absolutely loving this scratcher. I especially love the design of these because they'll last such a long time. I just turned the scratch pad over! I've never seen one last so long; it must be made from a heartier cardboard or something. No idea! Would highly recommend this product to cat parents :) Will buy again - but no time soon!!! :D
I rescued two kittens and worried they would use my furniture as scratchpads. So I purchased two different kinds of scratchpads to put in two areas of the room. Right away they were drawn to the springy toy that comes with this scratchpad, and as soon as their feet touched the surface, they started scratching. They haven't touched the other one... they also haven't used the furniture! In addition, it's been months and I haven't had to break out the spare pad that comes with this product. Great value!
Martin van Purrin' here. My human bought these scratchy thingies for me so I don't scratch the furniture (hey, I need to keep these claws sharp!). I go to town on these things like there's no tomorrow. These feel so much better than that stupid furniture. Sometimes my human even rubs these green leaves on them and I just go wild and scratch my heart out on these suckers (I think I heard my human call it 'catnip'..but whatever). I encourage all my other feline friends out there to get their humans to buy them some of these things so they can get to scratching too!
It is what they say it is. Cardboard for my cat to scratch on. Our Bear Cat decided the new sofa was gonna be his scratch pad...Nay Nay I said, and to the pet store we went. My cat jumped right on this before I could barely set it down! She has taken to just chilling on it quite a bit and it has saved the corner of my couch she had previously been obsessed with scratching. Love the double wide size as my kitty as a large booty to accommodate!
Extremely sturdy. My cats loved them so much, I sent another order to my mother. Her picky cats looked as happy as my cats. I will buy this product again.
My cat uses them regularly and I have no complaint as to their quality and functionality. I will be ordering again and again I think.
I love these scratcher pads! My cat loves the catnip that was included... he goes through these corrugated scratchers so fast that I will definitely be buying more. Thanks so much for a quality product.
Good sturdy quality!
My cats are crazy for these scratchers and save my furniture!! Have and will continue to purchase.
Cats won't use anything else to scratch on! Gave away my collection of posts and pads, they weren't using them. They rarely ever try to scratch the furniture since I started using them.
Great scratching pads for one of my Cats who does not like the carpeted ones
This product comes with two scratchers. Lasts me four months and my cat uses it several times a day.
Our cat loves this and never scratches on anything but it. She even sleeps on it. She’s such a good cat!
My cats love these scratchers. Have been using them awhile and they prefer them to regular cat posts
Cats like this item. Plus it keeps him off the furniture.
Placed this on the floor and all of my cats (3) gravitated to this scratcher and started to use it. When I place a few of these lounges around my cat clawing vulnerable areas (ie. carpeted areas and fabric covered furniture) , I do not have to worry at all about the cats clawing anything except the scratch pad. The cats prefer the cardboard lounger. Just flip the cardboard over, and you have another clean side ready to go. Great for me and my cats.
It's slightly smaller and skinnier than 'average' scratcher pads, but still good quality. The box is a nice material and it comes with several pads that are worth the price.
Best cat scratcher I have ever gotten for my two kitties. Very sturdy. Would highly recommend it!!
My cat loves this scratcher so much. I had no idea she loved catnip. This is saving my carpet. Thanks so much!
I liked getting 2 scratchers cause I have 2cats they go through them quickly. Good value for money.
My cat was very satisfied.
Pads aren't very thick, maybe like an inch at most. But lasted a good while. And i have 3 cats.
Would reorder again. My cat has big claws and he uses it daily.
It is great but my cat won’t go near it and she insists on scratching furniture. It was a nice try