Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Deal Terrum (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice product
They arrived super well, two days early, I thank the store for the timely delivery.
It is very good and fast delivery of the product
Same as discriminated in photo
Headphones liked, though on one phone both work (Lenovo), on the other only one (Coolpad). Probably a problem with the phone. Packed perfectly, in a thick air bag. Checked the week, the flight is normal, if you constantly listen to keep hours 4, in standby mode and rare calls Hours 11. I recommend.
Very nice, there is no proof
Recommend loud and purely play, and above all reasonable price
Good sound.
Many Thanks to the store first I was a little bent on the delay but I understood q everything was for customs reasons. Very good communication with seller very friendly 100% recommended from Callao Peru
the product it is as described
Its correct, good value for money, I recommend
Super earphone hold real 5h Top thanks
All super as described
great and good sound...thank you
Spokojenost, dodání and funkčnost
The package arrived well and before time. Very happy with my purchase
exqctly how its discribed
Mercis to the store he was super fast to send my order .. My headphones are like ecrie .. And works flawlessly.
Maximální spokojenost, sluchátka hrají čistě, žádný šum. Dodání Taky Super CCA 3 týdny, zboží bylo perfektně zabalené. Sluchátka se to nabíjecí krabičky davaji and vydávají without problémů. Opravdu doporučuju.
Product as described
Packaging on the highest level. Checked. everything works. in the house through the walls reception range up to 8 meters. Satisfied. store plus.
Total disappointment does not hold the charge 30 min and nothing
Works perfectly. The sound is good for its price.From one charge to another it works for about 4 and a half hours, which is a pretty good result. Overall I'm fully satisfied with a good.
very good product as described store is friendly
Everything is super, it is easy to get on Android. Only a minus when talking, the interlocutor does not hear you well. Otherwise happy for such a price. Ordered to Almaty on February 11, received on March 4.